Developing Smart City Ambassadors in Oman

Developing skills for smart cities need not happen only through formal educational programs. This chapter describes an initiative in Oman to develop a group of smart city ambassadors who are experts in some aspects of smart cities and to use these ambassadors to share knowledge with other stakeholders and contribute their expertise to smart city projects. The program provided an innovative, low-cost approach that contributed to developing a supportive ecosystem for smart cities. This chapter uses a case study approach to examine the key factors of the structure and operation of the program that contributed to its success as well as the skills development outcomes that were achieved. We discuss the potential for replicating the study as good practice in other contexts.

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